Job Title: Manager - Operations (Collections Operations)
Location: Islamabad, Pakistan
Industry: BPO / Healthcare Insurance
Position Type: Full-time
Job Overview:
We are seeking an experienced and results-driven Manager of Operations to oversee and manage our Collections Operations department, which focuses on negotiating and settling medical bills with US-based insurance companies. As the Manager, you will be responsible for leading a team, ensuring smooth and efficient operations, and driving performance to meet client expectations. Your role will be key in developing and implementing strategies to optimize processes, improve efficiency, and maintain a high level of CLIENTS satisfaction.
Key Responsibilities:
Lead, manage, and mentor a team of professionals within the Collections Operations department.
Oversee the daily operations of negotiating and settling medical bills from US insurance companies.
Develop and implement strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
Ensure compliance with industry regulations, client requirements, and organizational policies.
Monitor and evaluate team performance, providing regular feedback and support for ongoing development.
Identify process gaps and implement improvements to enhance the quality and efficiency of collections.
Prepare and deliver regular reports on operational performance, including KPIs, team performance, and financial metrics.
Drive the continuous training and development of staff to ensure they are equipped with the skills and knowledge to perform at a high level.
Stay informed on changes in the healthcare insurance landscape, particularly regarding medical billing and collections.
Qualifications & Skills:
Bachelor’s degree in Business Administration, Management, or a related field (Master's degree preferred).
Minimum of 5+ years of experience in a managerial or leadership role within a BPO environment, ideally in healthcare collections or a similar field.
Strong understanding of medical billing and collections processes, especially in the context of US insurance companies.
Proven ability to manage and lead teams, ensuring high performance and productivity.
Excellent problem-solving skills, with the ability to resolve complex issues and drive positive outcomes.
Strong communication and interpersonal skills, with the ability to interact with clients and internal teams effectively.
Ability to work in a fast-paced environment and manage multiple tasks and projects simultaneously.
Perks:
- 5-day workweek
- Competitive salary
- EOBI and Provident Fund
- Complimentary P&D Transport
- Incentives and Bonuses
Submit your resume to fahad.ahmed@proglobaltechnologies.com or talha.hayat@proglobaltechnologies.com.